Ganesh Mhatre - Lotus Pond

The price of the art includes taxes and delivery within India. We do not offer deliveries outside India currently.

Once your purchase transaction is complete, our team will be in touch with you regarding shipment details. The normal timeframe for delivery of artwork can vary between 3 days to 2 weeks depending on the size and form of artwork. In case the art buyer has any queries regarding the delivery timeframe for their chosen artwork, IAE can be contacted via email or the IAE website chat and we shall confirm the approximate delivery date if not the exact date as the date of delivery can move a few days before or after its schedule due to many factors in the delivery chain. Confirmed orders are typically dispatched within 2 to 5 days depending on the form of artwork ordered.

Our Return Policy
We ensure our clients are fully sure of their choices before making a final purchase, by being available to speak to them and providing detailed information with visual proof about the artwork. Since the artworks comprise of unique artworks, and shipping is complex because the items are fragile or heavy, we do not entertain returns. However, in the highly unlikely event that an item is delivered in a damaged condition, we will make things right by finding an acceptable solution. This may include repair, exchange, or in some cases, return of the product.

Safeguarding the Art Buyer
The art buyer can pay 5% of the art value or Rs. 1,000/- (whichever is higher) as ‘token amount’ to show ‘intent of purchase’ and request for a current video footage of the artwork. The artist shall arrange to showcase a current video of the artwork. Once the art buyer is satisfied with the current state of the artwork, the balance 95% payment shall be done by the art buyer and the sale can be executed with the delivery process of the artwork. The artwork shall be packaged with diligent care to ensure that it does not get damaged in transit. It should be noted that there may be differences in the appearance of the artwork on video due to lighting conditions and the surroundings under which the video would have been shot. However, if the art buyer is not satisfied with the current state of the artwork, he/she can ask for a full refund of the token amount and the deal stands cancelled. Such refunds shall be made within 7 working days from cancellation of order.

Safeguarding the Artist
In the rare case where an artwork gets delivered in a damaged condition while in transit, the art buyer to be eligible for a refund or return, shall have to document the sealed parcel and the unpacking of the sealed parcel until the final artwork is clearly visible in a continuous unedited video as proof of damage to the artwork. There is obviously no dispute if the artwork is received in perfect shape and condition as seen in the video shared by the artist as would be usually expected to be delivered. In rare cases, if any damage is noted and documented, the same shall be shared with the artist and an amicable resolution of the case shall be sought. Any arbitration in this regard shall be settled between the art buyer and the artist.

Please read all the policies of the website including Terms & Conditions, Payment & Returns Policy and Privacy Policy. If you place an order, it would be assumed that you have read, understood and accepted all the mentioned policies of the site.